Frequently Asked Questions

In principle, you must be at least 18 years old and have held a driver's license for at least one year. A minimum age of 21 applies to mid-range vehicles and vans. Premium class and multi-seaters require a minimum age of 23.

Every vehicle is covered by liability and fully comprehensive insurance at no extra charge. With our extended "Comfort" and "Carefree" packages, you can extend the scope of protection and reduce your deductible in the event of a claim.

You can perform a self-checkout at our Bo.Buddys (self-checkout kiosks). You will be supported remotely by a staff member and then perform the vehicle handover with a staff member, including photo documentation of any existing damage. Fully digital and yet never alone.

Returns are possible at any Bo. station. Outside of opening hours, you can park the vehicle with us and put the key in the night drop box. Please note, however, that you remain responsible for the condition of the vehicle until it is taken back by a staff member at the next opening time. Once this is done and everything is in order, we close the rental agreement and release your deposit.

A rental usually has a shorter term of a few days or 2-3 weeks. With a subscription, you rent on a monthly basis with a minimum term of one month (30 days). Rule of thumb: the longer the rental, the cheaper it becomes. Of course, we offer flexibility for both.

That depends on your protection package and the vehicle booked. As a rule: €100 deposit for the Carefree package, €250 deposit for the Comfort package, and €500 deposit for the Standard package. Tip: If you pay by credit card, the deposit amount is only reserved and only debited if necessary.

Please bring your original valid identity card and driver's license for the rental. A passport instead of an ID card is also possible if you have a current registration certificate or proof of residence with you. In addition, we need your debit or credit card. If you have booked an additional driver, we also need the aforementioned ID documents and driver's license in original from them as well.

Yes, this is allowed for many countries. Please select the "abroad flat rate" under "Extras" in your booking and let us know briefly where you would like to travel.

You can cancel your booking free of charge up to 24 hours before pickup. It would help us a lot if you do this as early as possible so that we can plan the reserved vehicle elsewhere. If you need to cancel less than 24 hours in advance, please contact the station and we will check individually what is possible.