Terms and Conditions

A. Rental Agreement, Renters and Authorised Drivers

1. Ⅰ.The rental agreement on the basis of these General Terms and Conditions (GTC) is concluded in writing, by simple digital signature in text form, or by a binding telephone order that must be confirmed in writing or in text form (e.g. by email) by the lessor.
2. Ⅱ.Renters may be one or more persons who must be expressly named as renters in the rental agreement. For a fee, it may be agreed that the renter is entitled to make the rental vehicle available to a named person as an authorised driver. The renter declares that all declarations made, in particular regarding the assumption of obligations under the rental agreement, are also made on behalf of the authorised driver(s). The renter must carefully select the authorised driver and ensure that they hold the required driving licence and comply with any conditions attached to it.
3. Ⅲ.Subject to the above, the renter is not entitled to pass on the rental vehicle to any third party, whether for payment or on loan, not even for short-term use. Commercial use of the rental vehicle (e.g. carsharing, commercial passenger or goods transport) is prohibited unless expressly agreed with the lessor. A breach leads to forfeiture of the agreed liability reduction.

B. General

1. Ⅰ.The lessor is not obliged to hand over the vehicle with a full fuel tank or, for purely electric vehicles, with a full charge. The renter must return the vehicle at the end of the rental period with the same fuel/charge level as recorded at handover.
2. Ⅱ.The lessor restricts the use of rental vehicles abroad outside Germany. If the renter wishes to travel abroad with the vehicle, the relevant countries must be specified before concluding the rental agreement at the time of booking. The available destination countries can be selected for a fee. Trips abroad that have not been approved are prohibited.
3. Ⅲ.For rental vehicles subject to tolls in Germany, the required detection equipment is installed. Toll costs incurred during the rental period are passed on by the lessor after settlement. Compliance with applicable country-specific toll and vignette regulations abroad, and their timely payment, is the renter's sole responsibility. The lessor has no obligation to inform the renter of such requirements. The renter indemnifies the lessor against all toll charges caused by the renter or any third party to whom the vehicle is made available.
4. Ⅳ.In view of the extraordinary risks of motor vehicle rental, the renter undertakes to drive without any influence of alcohol and/or drugs.
5. Ⅴ.The renter undertakes to return all vehicle keys and documents upon termination of the rental agreement without being asked to do so.
6. Ⅵ.It is prohibited to use the vehicle to participate in motorsport events, to drive off paved roads, to take part in vehicle tests or driver safety training, to transport hazardous goods, or to use it in or for the commission of criminal offences.
7. Ⅶ.Smoking — including e-cigarettes and vaporisers — is strictly prohibited in all vehicles. In the event of a culpable violation by the renter or third parties transported by the renter, the lessor may charge a flat fee as specified in Annex 1. The renter may provide evidence that no damage arose or that it was significantly lower than the flat rate.

C. Pre-booking a Rental Vehicle

1. Ⅰ.The renter may place a pre-booking for a rental vehicle when making a reservation. Such reservation requests serve solely to initiate a contract and always refer to a specific vehicle group. The reservation confirmation sent by the lessor is a summary of the key contractual terms for the later rental agreement, which is only concluded at the start of the rental period at the selected rental station upon presentation of the required documents and means of payment.
2. Ⅱ.Reservations may be cancelled at any time and without giving reasons in text form, even after confirmation by both parties. For cancellations by the booker made less than 48 hours before the start of the rental period, the lessor may charge a flat fee as specified in Annex 1. The renter may provide evidence that no damage arose or that it was significantly lower than the flat rate.
3. Ⅲ.If the rental vehicle is to be delivered to the renter and/or returned by the lessor, the resulting costs must also be paid in advance by the renter.
4. Ⅳ.If no rental agreement is concluded due to a no-show without timely cancellation, the booker is obliged to compensate the lessor for the loss of income. The lessor may charge this either as a flat fee pursuant to Annex 1, or as 60% of the daily base rental price for each day of the agreed rental period. The renter may provide evidence that no damage arose or that it was significantly lower than the flat rate.

D. Rental Price and Payment Terms

1. Ⅰ.The rental price plus any additional costs (e.g. extra kilometres, accessories) are set out in the rental agreement. The rental price plus deposit must be paid in advance, including for any agreed extensions.
2. Ⅱ.The lessor may additionally charge the renter for costs incurred during the rental period and/or arising from use of the vehicle, including: (1) administrative flat fees for handling traffic violations pursuant to Section F.III.; (2) damage processing flat fee pursuant to Section I.II.4.3; (3) cleaning costs if the vehicle is returned in an excessively soiled condition or with odour contamination — special cleaning costs are charged at cost, but at least the special cleaning flat fee per Annex 1; (4) costs for lost or stolen vehicle keys, unless the renter is not responsible for the loss; (5) costs for non-return of accessories and/or additional equipment; (6) toll cost pass-through pursuant to Section B.III. The renter may provide evidence that no damage arose or that it was significantly lower than any flat rate charged.
3. Ⅲ.The renter is not entitled to offset any claims against the lessor's rental price claim unless the counterclaim is undisputed or has been established by final judgment.
4. Ⅳ.If payment is made by credit card, the lessor is entitled to charge any damages or excess amounts via the credit card.
5. Ⅴ.In the case of EC card payment, only the estimated rental amount plus an additional deposit is typically debited. The customer agrees that additional charges arising from these contractual relationships may be collected by direct debit.

E. Rental Period and Extraordinary Termination

1. Ⅰ.The rental relationship is concluded for the rental period specified in the rental agreement.
2. Ⅱ.Upon termination of the rental agreement, the rental vehicle must be returned to the lessor at the rental station where it was rented, within business hours, subject to any special arrangements made in the rental agreement.
3. Ⅲ.The rental agreement ends at the expiry of the agreed rental period. Any intended extension must be communicated to the lessor in good time before expiry of the agreed rental period and approved by the lessor. If refused, the vehicle must be returned punctually at the agreed return time. The rental relationship shall not be deemed extended if the renter continues to use the vehicle after expiry. Section 545 BGB (tacit extension) does not apply.
4. Ⅳ.If an extension of the rental agreement is not obtained (for whatever reason), the renter forfeits all rights under the rental agreement, in particular the insurance cover and the liability reduction (CDW), as well as any agreed special rates or discounts. The renter is obliged to pay the full daily rental price for each commenced calendar day of overrun until final return. The lessor reserves the right to claim further damages.
5. Ⅴ.Either party may terminate the rental agreement extraordinarily without notice for good cause. Good cause exists in particular in the event of: (1) payment default by the renter or enforcement measures taken against them; (2) improper use of the rental vehicle contrary to Sections B.VI. and G.; (3) unauthorised trips abroad contrary to Section B.II.

F. Traffic Violations

1. Ⅰ.The renter is unconditionally liable to the lessor for any violations of traffic and public order regulations or other statutory provisions committed with the rental vehicle during the rental period, regardless of whether the renter, the authorised driver, or any other third party to whom the renter made the vehicle available caused them. The renter indemnifies the lessor against all related fines, warning notices, fees and other costs levied by authorities or other bodies.
2. Ⅱ.If the rental vehicle is impounded by regulatory authorities or private towing companies acting on official orders during the rental period, the renter must immediately secure the release of the vehicle by paying all fees and expenses charged.
3. Ⅲ.For the administrative effort involved in processing enquiries from prosecuting authorities or other third parties, the lessor is entitled to charge a flat fee as specified in Annex 1. The renter may provide evidence that no damage arose or that it was significantly lower than the flat rate.

G. Special Duties of the Renter

1. Ⅰ.The renter undertakes to check the rental vehicle during the rental period with the care required in traffic and to drive it carefully and competently (cf. driver duties pursuant to Section 23 of the German Road Traffic Act). The duty to check includes in particular: constant monitoring of road safety, oil level and tyre pressure; compliance with the data set out in the vehicle registration document Part 1, such as the permitted number of persons and load capacity; and securing the vehicle against theft and break-in. For vans and lorries, the renter is in particular obliged to observe the vehicle's dimensions and the permissible maximum weight/payload.

H. Damage to the Rental Vehicle

1. Ⅰ.If operational or technical disruptions occur in the rental vehicle, the renter must notify the lessor immediately. Repairs may only be carried out with the lessor's express approval at an authorised workshop for the rented vehicle make. Approval is not required if the workshop gives a binding estimate that repair costs will not exceed €80.00. The lessor reimburses the renter's actual repair costs against presentation of the original receipted invoice, provided the renter demonstrates that the damage was not caused by them.
2. Ⅱ.In the event of any accident, the renter is obliged to: (1) immediately notify the police and remain at the scene until they arrive; (2) record the names and addresses of all persons involved, the registration plates and insurers of the vehicles involved, and the names and addresses of all witnesses; (3) prepare a complete damage report (description of the accident location including a sketch, time and sequence of events) after returning the vehicle and hand it to the lessor's responsible employee; (4) immediately notify the lessor by phone or, if necessary, by email; (5) not give any verbal or written admission of liability and not pre-empt settlement by the third-party liability insurer through any statements, concessions or payments.
3. Ⅲ.Upon returning the rental vehicle, the renter must disclose all damage, operational disruptions and accident damage to the lessor without being asked, even if they have been rectified in the meantime.

I. Renter Liability

1. Ⅰ.By taking out a liability reduction (COLLISION DAMAGE WAIVER / CDW) in the rental agreement, the excess for damage caused by the renter and the authorised driver may be limited. Such a contractual liability reduction corresponds to the concept of comprehensive insurance. In this case, the renter and authorised driver are liable for damage up to the agreed excess amount. In the event of damage, Rent Xperience is entitled to collect the contractually agreed excess; if the actual damage is below the excess collected, Rent Xperience will refund the difference. Liability for traffic violations and criminal offences cannot be reduced or excluded.
2. Ⅱ.The liability reduction does not apply to: (1) damage intentionally caused by the renter/driver or intentional breach of these GTC; (2) driving under even the slightest influence of alcohol and/or drugs; (3) handing the vehicle to a driver who does not hold the required driving licence; (4) use of the vehicle for sporting competitions, motorsport events, vehicle tests, driver safety training, hazardous goods transport, off-road driving, or the commission of criminal offences; (5) unauthorised overrun of the agreed rental period pursuant to Section E.IV.; (6) unauthorised trips abroad. If the renter makes the vehicle available to a third party not named in the rental agreement, the renter and the third party are jointly and severally liable without limit in the event of damage.
3. Ⅲ.The obligation to pay compensation covers repair costs plus any depreciation, or in the event of a total loss, the replacement value of the vehicle less its residual value. In addition, the lessor is entitled to claim towing costs, recovery and repatriation costs, expert fees, loss of rental income and any further additional costs, unless the renter demonstrates that no or significantly lower costs or damage arose. A flat fee for damage processing is charged pursuant to Annex 1.

J. Lessor Liability

1. Ⅰ.Claims for damages by the renter against the lessor arising from the rental agreement are excluded, unless the claim relates to injury to life, body or health or to a material contractual obligation, or the damage is based on a grossly negligent breach of duty by the lessor or on an intentional or grossly negligent breach of duty by a legal representative or agent of the lessor. This provision also applies to damage arising from breaches of duty during contract negotiations.
2. Ⅱ.The renter expressly releases the lessor from any and all liability for damage or loss of or to items transported in or left in the vehicle.
3. Ⅲ.For refrigerated vehicles, the lessor is not liable in particular for damage to goods caused by a malfunction or failure of the refrigeration system. The renter independently checks the statutory provisions regarding the required refrigeration of the respective goods and ensures that these provisions are complied with. The renter arranges their own insurance for the cargo, including coverage for failure of refrigeration units.

K. Passenger Accident Insurance

1. Ⅰ.The coverage sums for passenger accident insurance are: death €5,000.00 and disability €10,000.00. The coverage sums increase by 10% per additional passenger on a proportional basis.

L. Data Protection

1. Ⅰ.The lessor processes personal data in compliance with the General Data Protection Regulation (GDPR) and all other applicable data protection laws.
2. Ⅱ.In the context of the rental, the lessor is entitled to collect and process the personal data of the renter and authorised driver (Art. 6(1)(b)(c) GDPR) in order to: (1) manage the booking, rental agreement and payment, and — where there is a legitimate interest — to carry out a credit check before concluding the rental agreement to reduce the risk of payment default; (2) process traffic violations committed with the rental vehicle during the rental period.
3. Ⅲ.Vehicles in the lessor's fleet are largely equipped as standard with information and communication systems such as navigation devices, mobile phone systems, GPS tracking systems, on-board diagnostic systems, and systems for recording technical vehicle data such as fuel level, mileage or speed ('telematics'). The deletion of personal data that the renter or driver has stored in vehicle systems during the rental period is their own responsibility. Instructions for resetting the systems to factory settings can be found in the user manual located in the vehicle.
4. Ⅳ.The lessor uses certain telematics data for the maintenance, servicing and organisation of its vehicle fleet, and in cases of criminally relevant behaviour involving the vehicles, e.g. theft, embezzlement, unauthorised use or contractually non-compliant use. The processing of this data is in the legitimate interest of the lessor (Art. 6(1)(f)(c) GDPR), namely to protect and secure ownership of its vehicles and to protect its contractual and non-contractual rights.
5. Ⅴ.The lessor stores personal data only for as long as is necessary to fulfil the above-mentioned purposes. Recipients of the personal data collected are, in addition to the lessor, affiliated companies, agency partners, and authorities in the event of traffic violations during the rental period.
6. Ⅵ.The renter and authorised drivers may request from the lessor information about the personal data stored relating to them, the purpose of storage and its origin. There is also a right to rectification, blocking and deletion of personal data. Further information can be found at: www.bo.rentals/datenschutz

M. Dispute Resolution

1. Ⅰ.The lessor is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. Information on online dispute resolution: The OS platform is intended as a point of contact for out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts and can be accessed at: www.ec.europa.eu/consumers/odr/main/index.cfm.

N. Telematics and GPS Tracking

1. Ⅰ.All vehicles in the Bo.rentals fleet are equipped with GPS tracking systems and further telematics components. These include, among others, real-time position data, mileage tracking, speed data, geofencing functions and on-board diagnostic systems.
2. Ⅱ.Bo.rentals uses telematics data exclusively for the following purposes: tracking and securing vehicles in the event of theft, embezzlement or unauthorised use; geofencing: automatic notification when leaving defined zones without authorisation (e.g. countries without foreign travel approval); mileage logging to prevent mileage fraud and residual value damage; maintenance and fleet management; documentation in the event of contractually non-compliant vehicle use.
3. Ⅲ.The processing of telematics data is based on Art. 6(1)(b) and (f) GDPR (performance of contract and legitimate interest). The legitimate interest lies in protecting vehicle ownership and securing the contractual and non-contractual rights of Bo.rentals.
4. Ⅳ.Telematics data is not used to monitor general driving behaviour and is not passed on to third parties unless there is a statutory obligation or a legitimate official right to information.
5. Ⅴ.The renter is obliged to delete personal data entered into vehicle systems during the rental period (e.g. navigation addresses, Bluetooth devices) before returning the vehicle. Instructions can be found in the vehicle handbook.
6. Ⅵ.Bo.rentals processes personal data exclusively in accordance with the GDPR and all applicable data protection laws.
7. Ⅶ.In the context of the rental, data is processed for: management of booking, rental agreement and payment; credit checks before concluding the contract (where there is a legitimate interest); processing of traffic violations.
8. Ⅷ.Data is stored only for as long as is necessary to fulfil these purposes.
9. Ⅸ.Renters and authorised drivers have the right to information, rectification, blocking and deletion of their personal data. Further information at bo.rentals/datenschutz.

Final Provisions

1. Ⅰ.The lessor is entitled to assign rights arising from the rental agreement as well as ownership of the vehicle — including by way of security — to third parties.
2. Ⅱ.Should any provision of this contract or these GTC be wholly or partially invalid, void or unenforceable, the validity of the remaining provisions shall remain unaffected.
3. Ⅲ.German law applies.
4. Ⅳ.If the renter is a merchant within the meaning of the German Commercial Code or has no general place of jurisdiction in the Federal Republic of Germany, the place of performance and jurisdiction for all disputes in connection with this rental agreement shall be Hamburg.

Annex 1: Schedule of Additional Services and Costs

1. Ⅰ.Special vehicle cleaning (smoking violation): €100.00
2. Ⅱ.Special vehicle cleaning (heavy soiling): €200.00
3. Ⅲ.Cancellation fee for cancellations less than 48 hours before rental start: €40.00
4. Ⅳ.No-show fee: €90.00
5. Ⅴ.Damage processing fee: €89.00
6. Ⅵ.Administrative fee for traffic violations (domestic): €19.90
7. Ⅶ.Administrative fee for traffic violations (abroad): €49.90
8. Ⅷ.Administrative fee for unauthorised border crossing: €50.00
9. Ⅸ.Unauthorised border crossing: €500.00

These terms apply to all rental agreements with Bo.rentals. No small print, no hidden clauses — but legally complete and binding.

Rent Xperience GmbH · As of: 06.2026